Scooter Hut Customer Care

Two guarantees on every ride

Buy with a price promise behind you and 30 days to make sure it's the right ride. Here's how each one works.

Buy today. If it goes on sale within 14 days, we hand back the difference — automatically.

You buy any eligible ride at any price — sale or full price.

If that item drops in price within 14 days of your purchase, we spot it. No claim, no receipt hunt, no form.

The difference comes back to you automatically as store credit — it's store credit, not cash back.

You have 30 days from the day the credit lands to spend it on anything at Scooter Hut.

Covers e-scooters, e-bikes, e-go karts, dirt bikes and other e-rides. Accessories and spare parts aren't included.

Ride it, live with it, love it — or send it back within 30 days.

Test rides are encouraged — take it out for up to 2 km on the clock and it's still returnable.

Dropping it into a store instead is free.

You get 30 days to change your mind, counted from the day your order is dispatched or collected.

It needs to come back in new condition: no excess dirt, no water damage, no crash damage.

Returning by post: you pay the exact shipping plus a 5% restocking fee.

Keep the original box and packaging so your ride can travel home safely. Every return is checked by one of our technicians before it's approved.