Warranty

Legacy Policy New Policy (From July 2025)

Legacy Customer Warranty Policy

Customer Support for Previous Scooter Hut Purchases

As of 1 July 2025, Scooter Hut is now under new ownership and operated by Flux Motion Pty Ltd (ABN 47 687 891 354). While we’ve acquired the assets and brand, we did not acquire the previous company’s legal entity, and are therefore not legally responsible for purchases made prior to this date.

That said, we value the long-standing reputation of the Scooter Hut brand, and we're committed to supporting previous customers wherever we reasonably can.

What This Means for You

If you purchased your scooter before 1 July 2025, here’s how we can assist:

Brands We Continue to Support

If your product is from one of the following brands:

  • Kaabo
  • Inmotion
  • Segway
  • Evada
  • Dualtron

We’re here to help with warranty-related issues, even though the original sale was through the previous company.
You have the following options:

  • Bring your scooter to a Scooter Hut store (pending individual store relaunch), or
  • Bring your scooter (or ship) to our Melbourne repair centre (Clayton) for assessment and servicing (note: you will need to cover return shipping costs if sending your scooter to us)

If you prefer to use a local technician:

  • We’ll provide spare parts free of charge for valid warranty-related issues (excluding batteries and motors)
  • A flat $9.95 shipping fee applies
  • Please note:

    • Labour costs from third-party technicians will not be reimbursed

    • Larger or heavier items like batteries or motors may incur additional shipping fees

⚠️ Support for Apollo Scooters (Legacy Customers Only)

If you purchased an Apollo scooter from Scooter Hut before 1 July 2025:

  • Warranty-related repairs are not covered by the new company
  • However, we can offer repairs at standard service rates at our Melbourne or Perth locations for warranty related issues only, until our spare parts stock lasts.
  • You’ll also receive 20% off any Apollo spare parts we have in stock
  • If we do not have the part you need, you will need to contact Apollo directly for support. Please note that all warranty enquiries, technical support, and parts requests for Apollo scooters must now be handled directly by Apollo. As we are no longer a distributor of the brand, we are unable to assist with any further warranty claims or service-related matters beyond what is outlined above. Their support portal is located here: https://support.apolloscooters.co/en/australia/Apollo-Scooters-Limited-Warranty-Aus

Please note that support is only available for legacy Apollo customers with proof of purchase from the previous Scooter Hut.

What We Can’t Do

  • We cannot provide refunds or exchanges for purchases made before 1 July 2025
  • We cannot reimburse technician labour costs
  • We cannot support warranty requests from customers who did not purchase through the previous Scooter Hut business

Need Help?

We’re here to help wherever we can.

If you have questions about your scooter, spare parts availability, or service options, please email us at: info@scooterhut.com.au
Please include:

  • Your proof of purchase
  • The model and issue with your scooter
  • Any relevant photos or videos

We’ll review your request and respond with the best available options.

Why Are Things Different Now?

Scooter Hut is now operated by Flux Motion Pty Ltd, a new company that acquired the brand and assets of the former business, but not the legal obligations of the previous entity.
While we are not responsible for historical warranties or sales, we are doing our best to support customers wherever possible, protect the Scooter Hut brand, and deliver a great customer experience.

Policy Updates

We reserve the right to update this policy at any time without prior notice. Please refer back to this page for the most current version.
Thank you for your continued support.
 – The Scooter Hut 2.0 Team


New Policy (From July 2025)


Updated July 1st, 2025

Purchases Made Before 1 July 2025 - Important Notice

Scooter Hut is now owned and operated by Flux Motion Pty Ltd (ABN 47 687 891 354) as of 1 July 2025. While we’ve acquired the brand and assets of the previous business, we did not acquire the former company’s legal entity and are therefore not legally responsible for warranty claims, refunds, or exchanges for products purchased prior to this date.
That said, we are committed to supporting legacy customers wherever we reasonably can.
If you purchased a product from the former Scooter Hut business, here is how we may be able to assist:

  • For supported brands (Inmotion, Kaabo, Segway, Evada, Dualtron), Scooter Hut may offer service support and spare parts for issues that would have been covered under the original warranty period, subject to parts availability. Please note that labor costs are not covered and must be paid by the customer in all cases.
  • We do not offer refunds or reimburse labour costs for historical purchases, including warranty-related repairs.
  • We do not offer refunds on any historical product sales, gift cards, or related transactions.
  • We do not offer any warranty or servicing for Apollo Scooters, please see below for details*

You must provide proof of purchase from the previous Scooter Hut entity for us to assess any support requests.
For full details, refer to our:
Legacy Customer Warranty Policy (sales made under previous ownership)
If you need assistance, contact our team at info@scooterhut.com.au with your proof of purchase and a description of the issue.

*Apollo Scooters – Not Supported

We no longer stock or support Apollo scooters.
For Apollo scooters and related products, we are not able to provide support under any warranty terms, but we may assist with discounted spare parts and paid repairs, subject to stock availability.
For any warranty or support enquiries regarding Apollo products, please contact the manufacturer directly:
Apollo Scooters Limited Warranty (Australia)
https://support.apolloscooters.co/en/australia/Apollo-Scooters-Limited-Warranty-Aus

Purchases Made After 1 July 2025

Warranty Quick Summary

  • 12-Month Warranty: All new products come with a 12-month limited warranty.
    • Refurbished products come with a 3-month warranty only.
  • Warranty Start Date: Begins on the delivery or collection date.
  • Returns for Warranty Issues: Accepted if:
      - The product has done less than 1,000 km
      - The claim is made by the original owner
  • Coverage: Manufacturer defects in materials and workmanship under normal use.
  • Exclusions: Misuse, wear & tear, water damage, unauthorised repairs, and commercial use.
  • Claims Process: Email info@scooterhut.com.au with issue details, photos, and videos.
  • Service Centres: Authorised repair centres across Australia.
  • Shipping Costs:
      - Within 30 days: Covered by Scooter Hut
      - After 30 days: Customer pays shipping.
  • Warranty on Replacements: Continues from the original product’s warranty period.

Local Repair & Servicing Options

Scooter Hut offers local servicing and repair in major metro areas, including:

  • Melbourne
  • Brisbane
  • Sydney
  • Perth
  • Tasmania
  • Others

To locate your nearest authorised service provider, contact info@scooterhut.com.au.

Detailed Warranty Terms

What Does the Warranty Cover?
All new products come with a 12-month limited warranty covering manufacturing defects in materials or workmanship under normal personal use.

Note: Refurbished products come with a 3-month warranty only.

When does the warranty period start?
The 12 month Limited Warranty starts when the item is delivered, or the day the Customer collects their order from a Scooter Hut depot.

Who Can Claim?

  • Only the original purchaser
  • Product must have done less than 1,000 km
  • Must not have been used for commercial, rental, or delivery purposes

Is every part of my product covered by the warranty?
Some parts may be excluded from the full 12 months of the Limited Warranty, and some parts are not included at all. There is more information on this further down.

What is included in the Limited Warranty?
This Limited Warranty covers all defects in material and workmanship of the product arising or occurring as a result of your normal and ordinary use of the product. In the event a defect covered by this Limited Warranty occurs, Scooter Hut will repair or replace a product in accordance with the terms of this Limited Warranty.

What Is Not Covered?

  • damages caused by crashes or mistreatment or misuse under any circumstance,
  • damages, malfunctions or performance issues caused by lack of maintenance
  • damages, malfunctions or performance issues caused by improper storage 
  • damages, malfunctions or performance issues caused by environmental conditions
  • damages arising from misuse or pushing the product beyond its limits (burnt control boards/wires and/or motor due to excessive on-going acceleration),
  • damages caused by ignoring weight limits,
  • water damage under any circumstances, even for items with high water resistance ratings,
  • problems arising from attempts to ‘flash’ or reset a product’s software/firmware,
  • problems arising from attempts to modify any part of the product,
  • problems caused by attempts to repair the product by an unauthorised third-party.
  • Problems arising from attempts to repair the product at home, without being instructed by Scooter Hut to do so.
  • Any modifications or upgrades not recommended by Scooter Hut.
  • Tire damage of any kind.
  • Maintenance tasks (screw adjustments, brake adjustments, Hydraulic oil refill for brakes.

Are Replacement Parts Covered?
Yes. Replacement parts are covered for the remainder of the original warranty period, provided the issue is determined to be a manufacturing defect.

Are any replacement parts not covered?
Yes. Some replacement parts are not covered under warranty.
Excluded parts include:

  • Tyres and inner tubes
  • Spokes (after the 30-day post purchase window has expired)
  • Brake pads & cables
  • Hydraulic fluids
  • Decals & graphics
  • Rubber seals
  • Grip tape and rubber deck covers
  • Handlebar grips
  • Brake fluid
  • Brake adjustments (outside of 30-day post purchase window)
  • Rim cracks or dents.
  • Motor cracks or dents.
  • Wear and tear items (kick stand, plastic parts, fenders, rotors, screws)

Is labour covered by the warranty?
Servicing & labour is covered for all warranty issues within the first 12 months of purchase. If the issue is deemed not to be covered by warranty, any labour involved with rectifying the issue is chargeable.

Is servicing covered by the warranty?
Servicing (i.e. general product maintenance) is not covered under the Limited Warranty. If a Customer would like their product serviced, this can be purchased from Scooter Hut at an additional cost. Please contact info@scooterhut.com.au to arrange a product service.

I have a warranty issue with a product I didn’t purchase from Scooter Hut.. What can I do?
Scooter Hut does not accept or rectify, whether partially or in full, any warranty issues for any product purchased from another retailer, regardless of whether the product affected is stocked by Scooter Hut or not. Scooter Hut may, however, be able to repair the issue at the Customer’s expense. To find out more, please email info@scooterhut.com.au. 

I have a warranty issue with a product I didn’t purchase from Scooter Hut, but the retailer from whom I purchased has told me Scooter Hut will resolve my warranty claim. What can I do?
Scooter Hut does not partner with any other retailers to offer any sort of warranty assistance for any product, whether that item is stocked by Scooter Hut or not. As such, Scooter Hut only offers warranty repairs on products purchased directly from Scooter Hut, regardless of whether a Third Party or Private retailer has informed a Customer otherwise.

How to Lodge a Warranty Claim

Email info@scooterhut.com.au and include:

  • A description of the issue
  • Clear photos from multiple angles
  • A short video demonstrating the problem

Our team will first attempt remote troubleshooting. If unresolved, the product may need to be sent to a service centre for assessment.

Do I need to return my product to have it assessed for a warranty claim?
Most commonly, Our team of experts will initially troubleshoot the issues with the units and we will ship spare parts, and/or provide step by step instructions on how to fix an issue so the unit can be repaired at home. If the troubleshooting does not resolve the issues, we will need to have the items shipped back to Scooter Hut head office or an authorised service centre for assessment and repairs. 

Do I have to return the product back to Scooter Hut head office specifically?
Scooter Hut  has authorised service centres located around Australia. In some cases, if the issues are not resolved remotely, warranty issues can be dealt with at these service centres. Please contact info@scooterhut.com.au or call +61 2 8609 3063 to find a local service centre. Every issue has to be reported with our Customer Service team before going to an Authorised service centre.

I have had my product for less than 30 days and I have a warranty claim. Do I need to pay to ship my product back to Scooter Hut?
If the product was purchased within 30 days of the warranty issue arising, Scooter Hut will arrange and cover the costs of return shipping for the product. The unit will be inspected upon arrival to determine the root cause of the issues. If the Scooter Hut technician isn’t satisfied that the issue is covered under the Limited Warranty, the customer will be notified of the situation and the customer will be responsible for shipping costs, and repair costs (if applicable). 

I have had my product for more than 30 days and I have a warranty claim. Do I need to pay to ship my product back to Scooter Hut?
If the warranty issue arises more than 30 days from the date of receiving the product, the Customer will need to arrange safe transportation of their product back to one of our service centres including all associated costs.

I’ve returned my product for a warranty issue. What happens now?
Once the product has arrived at the Scooter Hut store, a technician will investigate the issue to determine whether it falls under the Limited Warranty. Receipt of the product at the Scooter Hut outlet or authorised service centre does not constitute an agreement that the suspected issue is covered by any warranty.

The issue is covered by the Limited Warranty. What happens now?
Depending on the nature of the issue, Scooter Hut will either rectify the issue, or arrange a like-for-like replacement of the original product. Scooter Hut will then cover the cost of returning the product, or delivering a replacement product to the customer’s location in line with the Scooter Hut shipping policy.

Shipping Costs for Warranty Claims

Within 30 days of purchase: Scooter Hut covers return shipping.
After 30 days: The customer is responsible for round-trip shipping.
If the product is covered under warranty: 

  • We will address the fault in accordance with the warranty terms and cover return shipping.

If the product is not covered under warranty:
You can choose to:

  • Proceed with the service and cover all costs, including parts, labour, and shipping; or
  • Decline the service and pay only for return shipping.

Other Common Questions

Does the warranty reset with a replacement?
No, it continues from the original product’s delivery date.

Is the warranty transferable?
No, it applies only to the original purchaser.

Are promotional (free) items covered?
No, items listed as free or valued at $0 are not covered under warranty.

What if parts aren’t available?
If a specific part is no longer available, Scooter Hut may:

  • Order or backorder the required part
  • Offer an equivalent alternative
  • Provide a replacement product of equal or greater value

Final decisions are at Scooter Hut’s discretion.

Questions?

We're here to help. Contact us at info@scooterhut.com.au for any warranty-related questions or support.

Policy Updates

This policy is subject to change without notice.
Please refer to this page for the most current version.