Exchanges & Returns

Last Updated: 1 September 2026

The Terms below relate to the return of any product or products purchased from Scooter Hut, whether through the Scooter Hut website, by phone, through email, or in person through the Scooter Hut outlet.

Where a return is approved, the Customer may choose an exchange, store credit, or refund (excluding shipping costs), subject to the conditions set out in this Returns Policy.

For Terms & Conditions relating to product exchanges or refunds, please also review the Product Exchange Policy & Refund Policy.

This Returns Policy applies to all Customers of Scooter Hut from the date shown above (1 September 2026).

How long do I have to return a product purchased from Scooter Hut?

Scooter Hut has a 30-day return policy, meaning any Customer can return a product, or products included in their purchase within 30 days of that purchase, with the date the order is dispatched from the Scooter Hut depot, or collected by the Customer from a Scooter Hut depot serving as day 1 of this period. Terms & conditions apply to this Return Policy, so please read on for specifics relating to product returns.

Can I return a product after 30 days?

Scooter Hut cannot accept returned products after 30 days have passed from the date the product was dispatched or collected under any circumstances.

Can I return a product after it has been used?

Scooter Hut will accept the return of an eligible product that has been test ridden or driven for up to 2 kilometres, provided it is returned within the 30-day return period and meets all other conditions of this Returns Policy. A 5% restocking fee will apply to any product that has been ridden or driven. The product must be clean, undamaged, complete, and in near-new condition. Any product that has travelled more than 2 kilometres will not be eligible for a change-of-mind return. This test-ride allowance applies only to orders placed or collected on or after 1 September 2026.

For orders placed or collected before 1 September 2026, the terms in place at the time of purchase continue to apply. Those products must be returned unused, meaning they must not have been ridden or driven any distance, including for testing or setup.

All returned products will undergo a thorough assessment by a Scooter Hut technician before any refunds or exchanges are issued.

Customers are advised to adequately research their desired products by leveraging the Scooter Hut support team, blog posts, YouTube channel, or Third Party reviews to educate themselves on the available options & product suitability before committing to a purchase.

What is considered a ‘Used Product’?

For products that can be ridden or driven, the product may be test ridden or driven for up to 2 kilometres and remain eligible for return, subject to the 5% restocking fee and all other conditions of this Returns Policy.

A product or products are considered used beyond the permitted test ride if:

The product has been ridden for more than 2 kilometres, or;
The product is dirty, scratched, damaged or otherwise shows signs of wear, or;
The product has been modified or dismantled in any way, or;
Any parts, accessories, chargers, manuals or other components supplied with the product are missing or damaged, or;
The original packaging is missing or damaged, or;
The product odometer has been reset, modified, disconnected or otherwise altered.

Products that have been ridden or driven for 2 kilometres or less must still be returned in clean, complete, near-new condition to qualify for a return.

To help us help you, please take care when unpacking your order and hold onto the original packaging just in case.

Can I return a product if I no longer have the original packaging?

For a product to be returned safely, the product should be returned in its original & undamaged packaging. For this reason, Scooter Hut highly suggests taking care to open the product carefully as to avoid damaging the packaging, then keeping that packaging for 30 days. If the original packaging has been discarded, lost, damaged or is otherwise unsuitable for return transit, replacement packaging may be purchased from Scooter Hut, subject to availability.

The Customer will be responsible for the cost of replacement packaging. Scooter Hut may require the use of suitable replacement packaging before approving return transport to ensure the product is adequately protected.

I’ve changed my mind about my purchase. Can I return my product?

A Customer may return any ordered product within 30 days of purchase because of a change of mind provided that, if the product is intended to be ridden or driven, it has travelled no more than 2 kilometres and is clean, undamaged, complete and in near-new condition. A 5% restocking fee will apply if the product has been ridden or driven. Products not intended to be ridden or driven must be unused, undamaged, and returned in suitable packaging.

Change-of-mind returns are accepted voluntarily by Scooter Hut. This does not affect the Customer’s rights under Australian Consumer Law in the case of defective goods.

Can I exchange a product instead of returning it for a refund?

If a Customer would like to exchange an item for a different size, model, or product, they are welcome to do so under the 30-day return policy, provided the item meets all the return conditions set out in this Returns Policy.

Please note:

Exchanges are subject to stock availability;
If the replacement item is a different price, Scooter Hut will either charge or refund the difference;
Standard return shipping applies, and is payable by the Customer;
Where a 5% restocking fee applies because the product has been ridden or driven, that fee will also apply to an exchange;
For speed, Scooter Hut may recommend processing the return as a refund and placing a new order instead.

To arrange an exchange, email info@scooterhut.com.au with the order number and preferred replacement item.

Does my product need to be inspected as part of a return?

Any and all products returned to Scooter Hut will be inspected by a Scooter Hut technician before any refund shall be issued. This is to ensure that products are returned in accordance to the return policy & are in an acceptable condition. For products that have been ridden or driven, the inspection will also include verification of the odometer or recorded distance, where applicable, and confirmation that the product has travelled no more than 2 kilometres.

Once the return is approved, Scooter Hut will process the Customer’s chosen resolution as quickly as possible. If the item does not meet the return criteria, Scooter Hut will contact the Customer to discuss next steps.

Spare Parts Return Policy

Spare parts are non-returnable and non-refundable once shipped.

If a part does not work as expected upon delivery, please reach out to the Scooter Hut support team at info@scooterhut.com.au. Any claim for defective, damaged, or incorrect items must be made within 7 days of delivery. If an item is claimed as defective, it is subject to inspection and testing upon return before a replacement or refund is approved.

For safety, compatibility, and quality control reasons, the following items cannot be returned or exchanged:

Installed, used, or modified parts;
Parts purchased in error (e.g., incorrect model selection);
Special-order or custom-ordered items;
Electrical components that have been connected or powered on.

How do I arrange a product return?

A Customer can initiate a product return by contacting Scooter Hut support on info@scooterhut.com.au.

Once the return has been approved, the process is as follows:

Email info@scooterhut.com.au with the order number and reason for return;
Repackage the item in the original box with all components included;
Attach a copy of the receipt and note whether a refund, exchange, or store credit is preferred;
Use a trackable and insured courier service (this protects the Customer in case anything happens in transit).

Return Address:
Scooter Hut
45-49 McNaughton Road, Dock 6
Clayton VIC 3168
Australia

Can I return a product in-store?

While Scooter Hut retail locations may assist with general product support, returns must be processed via the online team at info@scooterhut.com.au. Scooter Hut does not accept in-store drop-offs for returns, repairs, or exchanges.

Do I have to arrange my own return shipping?

The Customer will be required to arrange their own return shipping at their own expense. It is highly recommended the Customer uses an insured courier service that can be tracked. If the Customer is unable to arrange their own return shipping, Scooter Hut can provide a return label at the Customer’s expense.

Do I have to pay to return my product upfront?

If a Customer’s request to return a product is approved by Scooter Hut, the Customer shall be responsible for covering any shipping costs associated with returning the product to the Scooter Hut head office, located at 45-49 McNaughton Road, Dock 6, Clayton, VIC 3168.

Are there any other costs associated with returning a product?

Scooter Hut will also deduct the original shipping costs, the cost of the Customer’s chosen payment methods (merchant fees), a 5% restocking fee where a product has been ridden or driven, bank fees, or any other charges incurred by Scooter Hut through the process of delivering the initial order.

If replacement packaging is required and supplied by Scooter Hut, the cost of that packaging will also be payable by the Customer or deducted from the refund.

These costs are applied at Scooter Hut’s discretion and only when fair and reasonable.

Scooter Hut will inform the Customer of the total amount of deductions to be made from any issued refund before the Customer initiates the product return.

My product was damaged, or went missing during return transit. Will I still get my refund?

If any returning product is damaged during return transit, or goes missing before it is delivered to Scooter Hut, no refund will be issued. In these instances, the Customer is advised to contact their chosen courier service for assistance. Scooter Hut also suggests insuring the order prior to sending, which can usually be arranged via the Customer’s courier.

Customers are advised to take photos of their returning product in its packaging before collection, and take photos of the product being collected by their chosen return courier.

Can I return a product that has a manufacturing fault or defect?

In the event that a product purchased from Scooter Hut has a manufacturing defect, or develops a manufacturing defect during its warranty period, provided that defect is not caused by misuse of the product as defined in the Scooter Hut warranty policy, Scooter Hut shall, at its own discretion, offer the Customer the option of returning the product in exchange for a new version of the same product, or returning the product to be repaired under warranty, at which point, that product shall be returned to the Customer.

Scooter Hut’s goal is to get the Customer back up and riding as quickly as possible, whether that means a repair, a replacement part, or a full replacement where appropriate.

A different shipping process applies for warranty issues. For more information, please refer to our Warranty Policy or reach out to info@scooterhut.com.au.

I’ve returned my product. What happens next?

Once a Customer’s return is received and inspected, Scooter Hut will send the Customer an email to notify them that Scooter Hut has received their returned item. Depending on the nature of the return, Scooter Hut will also notify the Customer of the approval or rejection of their refund, store credit or product replacement.

Receipt of the returned product at the Scooter Hut head office does not constitute agreement that a refund will be issued.

My product return was approved. What happens next?

In the event that a Customer’s returned product or products meet all the conditions of the Returns Policy, Scooter Hut will issue the agreed resolution — a refund, exchange or store credit — equal to the value of the returned product(s) minus the return shipping fees (if applicable), merchant fees, the 5% restocking fee where a product has been ridden or driven, the cost of replacement packaging where applicable, or any other charges incurred by Scooter Hut during the course of shipping and returning the product.

My product return was rejected. What happens next?

In the event that a Customer’s returned product or products do not meet the conditions of the Returns Policy, the Customer shall have the option of having their products delivered back to their address at their own expense. The Customer must organise their own return shipping, by doing so, accepting that Scooter Hut is not liable for any damage their product or products acquired while being shipped back to the Customer at the hands of the Customer’s chosen courier.

I only want to return part of my order. Will I receive a full refund for the whole order?

If the Customer chooses to only return part of their order, then any refund issued will be limited to the price for which each returned product was purchased, minus any deductions listed in the Returns Policy.

Can I return a product that was included for free with my order?

A Customer may choose to return any part of their order regardless of whether those items were directly paid for, or given to the Customer without charge provided those products meet the criteria listed above. As these items were given away for free, no refund shall be given of any nature. The Customer will still be responsible for paying the return shipping.

I want to return part of my order. Can I keep any free items that came with that order?

If the Customer wants to return a product that came with free items of any nature, those free items must also be returned in their entirety. These products must also meet the criteria for returned products listed above. Free items cannot be refunded or exchanged separately.

Gift Cards

Scooter Hut currently honours gift cards issued by Scooter Hut under Flux Motion Pty Ltd.

If a Customer holds a gift card purchased under the previous ownership, unfortunately Scooter Hut is not able to honour it, as liabilities were not transferred during the change in ownership.

That said, Customers are welcome to contact the team at info@scooterhut.com.au. While acceptance cannot be guaranteed, Scooter Hut will do its best to look after Customers where possible.

My original payment was made using a prepaid card or gift card. Can I receive my refund in a different form of payment?

Refunds are always issued back to the original payment method used at checkout.

If an order was paid using a gift card or prepaid card, any approved refund will be processed back to that same card. Scooter Hut is unable to refund prepaid card or gift card payments to a different method (such as cash, bank transfer, or another credit or debit card).

Customers are strongly advised to retain the original gift card, as it is the only way the funds can be returned.

Can I dispute the decision of my refund?

If a Customer is unhappy with a decision, they are asked to reach out to the Scooter Hut team first. Scooter Hut is committed to resolving any issues fairly.

Following that review, the decision of Scooter Hut regarding product returns is final.

My return was rejected. Can I do a chargeback instead?

Customers are asked to attempt resolution with the Scooter Hut support team before raising a dispute with their bank or card issuer. An unauthorised bank or credit card chargeback raised without first attempting resolution with Scooter Hut support may delay any refund, and may be referred to the relevant authorities for review where necessary.

Need help?

If a Customer has any questions, or would like a bit of guidance before making a return, the Scooter Hut team is here to help. Please email info@scooterhut.com.au and the team will respond promptly.

Policy Updates

This policy is subject to change without notice. Please refer to this page for the most current version.

Purchases Made Before 1 July 2025 - Important Notice

Scooter Hut is now owned and operated by Flux Motion Pty Ltd (ABN 47 687 891 354) as of 1 July 2025. While we’ve acquired the brand and assets of the previous business, we did not acquire the former company’s legal entity and are therefore not legally responsible for warranty claims, returns, refunds, or exchanges for products purchased prior to this date.
That said, we are committed to supporting legacy customers wherever we reasonably can.
If you purchased a product from the former Scooter Hut business, here is how we may be able to assist:

For supported brands (Inmotion, Kaabo, Segway, Evada, Dualtron), Scooter Hut may offer service support and spare parts for issues that would have been covered under the original warranty period, subject to parts availability. Please note that labor costs are not covered and must be paid by the customer in all cases.
We do not offer refunds or reimburse labour costs for historical purchases, including warranty-related repairs.
We do not offer refunds on any historical product sales, gift cards, or related transactions.
We do not offer any warranty or servicing for Apollo Scooters.
You must provide proof of purchase from the previous Scooter Hut entity for us to assess any support requests.

You must provide proof of purchase from the previous Scooter Hut entity for us to assess any support requests.

For full details of our related policy, refer to our:
Legacy Customer Warranty Policy (sales made under previous ownership)
If you need assistance, contact our team at info@scooterhut.com.au with your proof of purchase and a description of the issue.