Exchanges & Returns

 

Updated July 1st, 2025

Purchases Made Before 1 July 2025 - Important Notice

Scooter Hut is now owned and operated by Flux Motion Pty Ltd (ABN 47 687 891 354) as of 1 July 2025. While we’ve acquired the brand and assets of the previous business, we did not acquire the former company’s legal entity and are therefore not legally responsible for warranty claims, returns, refunds, or exchanges for products purchased prior to this date.
That said, we are committed to supporting legacy customers wherever we reasonably can.
If you purchased a product from the former Scooter Hut business, here is how we may be able to assist:

  • For supported brands (Inmotion, Kaabo, Segway, Evada, Dualtron), Scooter Hut may offer service support and spare parts for issues that would have been covered under the original warranty period, subject to parts availability. Please note that labor costs are not covered and must be paid by the customer in all cases.
  • We do not offer refunds or reimburse labour costs for historical purchases, including warranty-related repairs.
  • We do not offer refunds on any historical product sales, gift cards, or related transactions.
  • We do not offer any warranty or servicing for Apollo Scooters, please see below for details.
  • You must provide proof of purchase from the previous Scooter Hut entity for us to assess any support requests.

You must provide proof of purchase from the previous Scooter Hut entity for us to assess any support requests.

For full details of our related policy, refer to our:
Legacy Customer Warranty Policy (sales made under previous ownership)
If you need assistance, contact our team at info@scooterhut.com.au with your proof of purchase and a description of the issue.

Purchases Made After July 1st 2025

Introduction

At Scooter Hut, your experience matters. We’re committed to ensuring you’re completely happy with your purchase. That’s why we offer a 30-day returns policy, so if something isn’t quite right, you have time to return unused items for an exchange, store credit, or refund (excluding shipping costs). This policy applies to all purchases made online, in-store, over the phone or by email.

How Long Do I Have to Return a Product?
You have 30 days from the day your order is dispatched from our warehouse or collected in person to return it.
Day 1 starts on the dispatch or collection date.

Can I Return a Product After 30 Days?
Unfortunately, we can’t accept returns beyond 30 days.

Can I Return a Product That Has Been Used?
To keep things fair for all customers, we can only accept returns for unused items in their original condition. A product is considered used if:

  • It has been ridden, even for testing or setup
  • It is dirty, scratched, or shows signs of wear
  • The original packaging or accessories are missing or damaged

To help us help you, please take care when unpacking your order and hold onto the original packaging just in case.

Change of Mind Returns

Changed your mind? No problem.
We voluntarily accept change-of-mind returns for any unused, undamaged product in its original packaging within 30 days, provided you follow the process below. This does not affect your consumer law rights in the case of defective goods.

Exchanges

If you’d like to exchange an item for a different size, model, or product, you're welcome to do so under our 30-day return policy, provided the item is unused and in its original condition.
Please note:

  • Exchanges are subject to stock availability
  • If the replacement item is a different price, we’ll either charge or refund the difference
  • Standard return shipping applies
  • For speed, we may recommend processing your return as a refund and placing a new order

To arrange an exchange, email our team at info@scooterhut.com.au with your order number and preferred replacement item.

Product Assessment Process

When your return reaches us, our friendly technician team will inspect it to make sure it meets the conditions above. Once approved, we’ll process your chosen resolution quickly. If the item doesn’t meet the return criteria, we’ll contact you to discuss next steps.

Can I return a product if I no longer have the original packaging?
For a product to be considered ‘unused’ and thus eligible for return, the product must be returned in its original & undamaged packaging. For this reason, Scooter Hut highly suggests taking care to open the product carefully as to avoid damaging the packaging, then keeping that packaging for 30 days. Products returned without their original packaging, or in notably damaged packaging, or with parts of their packaging missing are automatically ineligible for refunds or exchanges. 

Spare Parts Return Policy:
Spare parts are non-returnable and non-refundable once shipped.
If a part does not work as expected upon delivery, please reach out to our support team at info@scooterhut.com.au. Any claim for defective, damaged, or incorrect items must be made within 7 days of delivery. If an item is claimed as defective, it is subject to inspection and testing upon return before a replacement or refund is approved.
For safety, compatibility, and quality control reasons, the following items cannot be returned or exchanged:

  • Installed, used, or modified parts
  • Parts purchased in error (e.g., incorrect model selection)
  • Special-order or custom-ordered items
  • Electrical components that have been connected or powered on

How to Return a Product by Post

Returning your product is simple:

  • Email info@scooterhut.com.au with your order number and reason for return
  • Repackage your item in the original box with all components included
  • Attach a copy of your receipt and note whether you’d like a refund, exchange, or store credit
  • Use a trackable and insured courier service (this protects you in case anything happens in transit)

Return Address:
Scooter Hut
45-49 McNaughton Road, Dock 6
Clayton VIC 3168
Australia

In-Store Returns

Important Note:
While our retail locations may assist with general product support, returns must be processed via our online team at info@scooterhut.com.au. We currently do not accept in-store drop-offs for returns, repairs, or exchanges.

Return Shipping & Associated Costs

Customers are responsible for return shipping. We recommend using a courier with tracking and insurance.
Some costs may be deducted from your refund:

  • Original shipping costs
  • Merchant or payment processing fees
  • Any applicable handling or restocking fees

These costs are applied at our discretion and only when fair and reasonable. We will notify you before proceeding with any deductions.

Partial Returns & Free Items

If you’re returning part of your order, we’ll refund the value of the items returned (minus any applicable fees).
Returning an item that came with a free gift? That free item will need to come back too, in its original condition. Free items can’t be refunded or exchanged separately.

Returns of Defective Products

If your product develops a manufacturing defect within the warranty period and it’s not caused by misuse, we’re here to help.
Our goal is to get you back up and riding as quickly as possible, whether that means a repair, replacement part, or even a full replacement where appropriate.
For more details, please refer to our Warranty Policy or reach out to info@scooterhut.com.au. 

What Happens After I Send My Return?
Once we receive your item, we’ll let you know by email that it’s arrived. After our team inspects it, we’ll confirm whether your return has been approved and advise on the next steps (refund, replacement, or store credit).
If the return doesn’t meet our policy criteria, we’ll offer to send the product back to you at your expense.

My product was damaged, or went missing during return transit. Will I still get my refund?
If any returning product is damaged during return transit, or goes missing before it is delivered to Scooter Hut, no refund will be issued. In these instances, the Customer is advised to contact their chosen courier service for assistance. We also suggest getting insurance for the order prior to sending, this can be usually done via your courier. 

Customers are advised to take photos of their returning product in its packaging before collection, and take photos of the product being collected by their chosen return courier.

Gift Cards

We currently honour gift cards issued by Scooter Hut under Flux Motion Pty Ltd.
If you have a gift card purchased under the previous ownership, unfortunately we are not able to honour it, as liabilities were not transferred during the change in ownership.
That said, please contact our team at info@scooterhut.com.au, while we cannot guarantee acceptance, we’ll do our best to look after you where possible.

Disputes & Chargebacks

If you’re unhappy with a decision, please reach out to our team first, we’re committed to resolving any issues fairly.
Unauthorised chargebacks without first attempting resolution with our support team may delay your refund and may be referred for review to the relevant authorities where necessary.

Need Help?

If you have any questions or just want a bit of guidance before making a return, our friendly team is here to help.
Please email info@scooterhut.com.au, we’ll get back to you promptly.

Policy Updates

This policy is subject to change without notice.
Please refer to this page for the most current version.