Shipping & Delivery Policy
Updated July 1st, 2025
Order Processing & Dispatch
We aim to dispatch all orders placed before 12pm (AEST) on the same business day.
During peak periods or major promotions, dispatch times may be slightly delayed - but we’ll do our best to keep things moving quickly.
Delivery Areas
We currently ship only within Australia. International orders are not accepted at this time.
Shipping Addresses
Please ensure your shipping address is correct before completing your purchase.
Unfortunately, once your order is placed, we are unable to change the delivery address due to fraud prevention and courier policy compliance.
Express Shipping
Express shipping options may be available at checkout depending on your location.
Please note that express services apply to the shipping time only, and standard order processing still applies.
Shipping Insurance
We offer optional shipping insurance at checkout. This protects your purchase in the event of loss or damage during transit.
Without insurance, we may be unable to cover compensation for lost or damaged goods once they have been handed to the courier.
We strongly recommend selecting the insurance option at checkout, especially for high-value items like electric scooters and bikes.
Is free shipping available on every order?
Free shipping is available on all orders over $199.
As much as is reasonably possible, Scooter Hut shall offer free shipping on every product & order over $199 regardless of its shipping destination or contents. This does not, however, stand as a guarantee that free shipping will be available on every order.
Are there any exceptions to the free shipping policy?
Scooter Hut may be unable to locate a courier that will deliver to the customer’s address (particularly islands & remote, regional areas), or the cost of shipping an order to that address is too high. In these circumstances, customers may be charged a shipping fee at checkout, or Scooter Hut may contact the customer in order to:
- Arrange an external courier at the customer’s expense (or, we will share some of the costs with the customer)
- Cancel & refund the order,
- Change the delivery location of the order to a metro city
In all circumstances we will do our best to offset as much shipping expenses as possible.
How will my order be delivered?
All Scooter Hut products are shipped via a courier service unless otherwise stated. Scooter Hut does not take responsibility for the actions or performance of external couriers or delivery partners as Scooter Hut has little control once the order is picked up. This includes but is not limited to:
- Couriers leaving packages in an unsafe area,
- Couriers that don't deliver to the correct address or recipient,
- Couriers that don’t delivery in a timely manner,
- Couriers that don’t notify customers of an estimated delivery time.
- While such occurrences are extremely rare, Scooter Hut will do its best to help rectify the situation if it arises.
Courier Partners
We primarily ship using TNT, Australia Post, TGE and Direct Freight, depending on your location and order size.
Will my order be shipped by air?
Orders that contain lithium batteries cannot be shipped by air due to the battery contents of each product. We will usually ship accessories including helmets via air however.
Where will my order be shipped from?
All products are shipped from Scooter Hut’s warehouses located in Melbourne, VIC and Perth, WA.
Will I receive a tracking link for my order?
Customers will be sent a tracking link upon fulfilment of their orders. This may take up to 24 hours to arrive on business days, and 48 hours to arrive if the order is placed on a weekend or public holiday.
Can I change, modify, or cancel an order after it has been dispatched?
Scooter Hut are unable to change, modify, or cancel an order after it has been dispatched.
We understand that plans can change, so we aim to make cancellations as straightforward as possible.
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For In-Stock Items:
Orders placed before 12:00 PM (AEST) - Can be canceled on the same day up until 12:00 PM AEST.
Orders placed after 12:00 PM (AEST) – Will typically be processed the next business day, and cancellations can be requested until 12:00 PM AEST on that following business day. In some cases, orders placed after 12:00 PM AEST may still be processed and shipped the same day. If this happens, the order can no longer be canceled. -
For Pre-Orders:
Cancellations can be made any time before shipping dates are confirmed. Once a shipping date has been confirmed, cancellations are only possible before 12:00 PM AEST on that confirmed shipping day.
What happens if I need to change or cancel an order after it has been dispatched?
After the order has been delivered, customers can arrange shipping and return their order to the closest Scooter Hut warehouse at their own expense within 30 days of the initial purchase so long as the products are unopened, unused, and undamaged. Once the full contents of the order have been received & verified as unopened, unused, and undamaged by Scooter Hut, a full refund shall be issued minus a $50 restocking fee, and any fees from payment merchants incurred by Scooter Hut when the order was placed. Please contact info@scooterhut.com.au
If the order is in transit, customers can contact the courier company directly to try and send the package back during transit. Customers will still be responsible for any fees to do this, including return shipping fees during transit.
Am I entitled to compensation if my order is delayed?
Scooter Hut does not take responsibility or offer refunds/ compensation for orders that are delayed or not delivered. Some examples of additional circumstances we do not cover include but are not limited to:
- Customer is not available at the time of delivery,
- Customer has nominated a third-party to collect the item and that third-party has not made themselves available, or has failed surrender the product to the customer,
- Customer has changed the delivery address,
- Customer has instructed the delivery partner to return at another time,
- Issues with delivery partner or courier post-order dispatch.
Do I need to show my ID when my order is delivered?
Customers will need to provide proof of ID before the order is handed over if requested by the delivery partner. This is to ensure that orders are not hijacked by third parties, and offers a layer of security for both our customers and Scooter Hut. Failure to produce ID may result in the order being cancelled. In this circumstance, a full refund minus the return delivery fee, restocking fee, and fees incurred by Scooter Hut from the customer’s original chosen payment merchant will be issued to the customer once the full contents of the order have been returned to a Scooter hut warehouse.
Signature on Delivery
Generally, orders will require a signature on delivery. This is a security measure to protect you from theft and to ensure your goods are delivered safely.
Authority to Leave (ATL)
If you request Authority to Leave at checkout, you accept full responsibility for the parcel once it has been marked as delivered by the courier.
Scooter Hut and our courier partners are not liable for lost or stolen packages after delivery under ATL instructions.
I received a notification that my order has been cancelled. What can I do?
Sometimes, the Scooter Hut order system will automatically cancel orders it deems as a high risk of fraud. This happens to protect customers from credit card fraud. This can be due to a variety of reasons, and as the system is largely automated, the Scooter Hut support team may be unable to inform the Customer as to the exact reasons the order was cancelled.
If you believe your order was incorrectly cancelled, please contact us on +61 2 8609 3063 or email info@scooterhut.com.au. Customers may be required to show photo identification, or evidence of owning payment methods used in the transaction. We may also need to hold your order for a period of time while we verify your details. Scotoer Hut may also request that the Customer pays via a direct deposit, or a third-party payment tool such as Paypal, Afterpay, ZipPay, etc.
Please note, Scooter Hut takes credit card fraud very seriously, and offenders will be reported to the relevant authorities.
