Shipping & Tracking
Free Australia Wide Delivery for Orders Over $50
Please be advised we do not ship to PO Box addresses.
We charge a flat-rate of only $10 for all Australian and New Zealand orders, and $20 for all other international orders. No hidden costs, just a low-cost flat rate price regardless of your order size.
Free Click & Collect with Free E Scooter Setup
We also offer free click & collect from any of our stores across Australia and free e-scooter setup worth $49 for any e-scooter click & collect orders.
Fast Dispatch
We strive to dispatch all orders as quickly as possible. Most orders are shipped either the same day or the next day from our warehouses in Queensland and Western Australia.
*Orders placed on a weekend or on a public holiday will ship the next available business day.
Quickest Delivery
Our typical delivery times are 1 to 5 business days across most Australian postcodes however can vary by the delivery destination, please refer to the table below for delivery estimates.
Please note that if your order contains products with Lithium Batteries, delivery times will be longer because Air Freight cannot be used.
Delivery Destination | Delivery Estimate (Business Days) |
Metro | 1 - 5 |
Regional | 6 - 10 |
* Please be advised we do not ship to PO Box addresses.
Delivery During Christmas Holidays
During Christmas Holidays, delivery times can be longer than usual due to congestion on delivery networks. Delivery times for Electric Scooters can take between 7 to 14 business days during peak time. If ordering an e-scooter during December, to ensure you receive your e-scooter before Christmas, we recommend taking advantage of our free in-store click & collect which also includes free e-scooter setup valued at $49.
Careful Packaging
We use recyclable cardboard boxes to send most of our orders to protect your goods while in transit. Where possible we work with our suppliers to reduce and eliminate plastic packaging from our products.
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Who Will Deliver My Order?
We use a network of shipping partners and services to deliver orders, including Australia Post, TNT Australia and Border Express. The choice of carrier depends on whether the order is being despatched from our warehouse or one of our stores, where it is being delivered to, and what type of product is in the order. Our dispatch system will always choose the fastest possible delivery option available at the time.
How Long Will My Order Take to Arrive?
Typically orders will take between 1 to 6 days to be delivered depending on your proximity to a metro area. Products containing lithium batteries, such as electric scooters, can only be sent by road or rail and so typically take longer for regional areas. You will receive tracking information from both Scooter Hut, and the carrier, to keep track of your delivery.
Australia Post domestic service updates
How Do I Track My Order?
You will receive tracking information, including a registered tracking number, via email or sms depending on your communication preferences. You can track your order and delivery directly from the link below, and if you can't find your tracking number you can look it up using your order number.
Find your tracking number or track your order
Click and Collect
We offer free click and collect from all of our stores across Australia. If you need your order in a hurry we recommend using click and collect for the fastest way to get your order, with most orders fulfilled within 2hrs of purchase during business hours.
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Which Countries Do You Ship To?
We Ship to the following countries around the world (excluding Electric Scooters & products with Lithium Batteries):
- Japan
- New Zealand
- United States
- United Kingdom
- Australia
View Australia Post destination guide
Do You Ship Electric Scooters or Electric Rides Outside of Australia?
We currently do not ship any products containing lithium batteries outside of Australia. We can ship electric parts and accessories as long as they do not contain a lithium battery, along with all other pro and push scooters, protection and accessories.
Who Will Deliver My Order?
We despatch all overseas orders with Australia Post International Express or International Courier services, depending on availability to your country. Once the order arrives for customs clearing in your country it is handed over to a local postal service for delivery who may contact you in regards to the delivery, if needed.
How Long Will My Order Take to Arrive?
Typically orders will take between 5 to 20 days to be delivered depending on your country. New Zealand, You will receive tracking information from both Scooter Hut, and Australia Post, to keep track of your delivery.
Australia Post international delivery times
Will I Be Charged Customs, Import or Duties Taxes?
We do not include, or cover, any customs, import or duties taxes for you in your shipping cost. While most countries do not impose import taxes or charges on lower value products such as push scooters, we have no control over your countries import laws and in some circumstances you may be required to pay local taxes prior to the delivery of your parcel.
How Do I Track My Order?
You will receive tracking information, including a registered tracking number, via email or sms depending on your communication preferences. You can track your order and delivery directly from the link below, and if you can't find your tracking number you can look it up using your order number.
