Electric Scooter Servicing, Repairs and Maintenance

 

Updated July 1st, 2025

At Scooter Hut, our expert technicians offer professional repairs and preventative maintenance to keep your e-scooter running safely and smoothly. We use genuine parts, specialised tools, and extensive experience across a wide range of premium brands.

How to Book or Arrange a Service

Pricing & Service Overview

1. Repairs
   From $49.95 per half hour
   - Minimum booking: 30 minutes
   - Suitable for: Electrical faults, mechanical issues, adjustments, tyre changes, or part replacements etc
   - Labour is charged in 30-minute increments after the first half hour
2. Diagnosis / Assessment Fee – $79.99
   

   Before we begin any repair work, all scooters undergo a professional assessment.
   - This applies even if you already know what the problem is - we still need to inspect the scooter to confirm the issue, check for other safety concerns, and prepare an accurate repair plan.
   -The $79.99 fee covers the technician’s time to test, inspect, and document the condition of your scooter.
   -If you proceed with the repair, this fee is deducted from your final invoice.
   -If you choose not to proceed, you’ll only pay the assessment fee plus any applicable return shipping.
   

   
   
3. Full Service – $99.99
   Our full-service package is designed to extend the life of your scooter and ensure safe, reliable performance.
   

What’s Included

• Tightening and inspection of all bolts, screws, and fasteners
• Folding mechanism tested and adjusted
• Brake system inspection and alignment (cables, levers, discs, pads)
• Tyre condition check, pressure adjustment, and inflation
• Battery health check (visual and voltage output test)
• Charging port inspected and cleaned
• Electrical system test (throttle, lights, display, horn, indicators)
• Steering column and headset inspection
• Suspension and frame check for cracks, looseness, or wear
• Lubrication of key mechanical components (where applicable)
• Cleaning and light polish
• Visual safety inspection and technician service notes
  

Supported Brands

We currently offer servicing and repairs for:
Kaabo, InMotion, Segway, Evada, Dualtron, Pure, NIU, Inokim, Navee, Kimi.
If your scooter brand isn’t listed, please contact us before booking -  in many cases, we can still assist depending on the issue and parts availability.

Repair Process

1. Initial Inspection
   Once your scooter arrives at our service centre, our technicians perform a full inspection to identify any issues and confirm which parts require attention.
   
   
2. Warranty Check

   We determine whether your repair is covered under warranty.
   

   If Covered:
   • Repairs are completed at no cost to you.
   • Shipping:
     
   • Using your own shipping label: Free return shipping.
     
   • Using our return label: Invoice for one-way shipping.
     
   • Dropping off/picking up in person: No shipping charges.
   If Not Covered:
   • You’ll receive a detailed repair quote outlining parts and labour.
     
   • If you approve: Repairs are completed and billed accordingly.
     
   • If you don’t approve: Only the $79.99 diagnosis fee applies.
     
   Shipping (Non-Warranty Repairs):
   • Using your own shipping label: Return shipping cost + any approved repairs.
     
   • Using our return label: Invoice for round-trip shipping.
     
   • Dropping off/picking up in person: No shipping charges.
     
     

What Brands Do We Support?

We currently offer servicing and repairs for:

• Kaabo
• InMotion
• Segway
• Evada
• Dualtron
• Pure 
• NIU
• Inokim
• Navee
• Kimi

If your scooter brand is not listed, please contact us before booking, we may still be able to assist depending on the issue and part availability.

Repair Process Overview

Once your unit arrives at our service center, our technicians will perform a full inspection to identify any issues and determine which parts require attention. What happens next depends on whether the repairs are covered under warranty:

If the Issue is Covered Under Warranty:

• Our team will carry out the necessary repairs at no cost to you.
• Shipping fees:
  - If you used your own shipping label: There are no additional charges, we’ll ship the unit back to you free of charge.
  - If we provided a return label: You’ll receive an invoice for one-way shipping.
  - If you dropped off and are picking up the unit in person: No shipping fees apply.
  

If the Issue is Not Covered Under Warranty:

• We’ll send you a detailed quote outlining the parts and labor required.
• If you approve the quote: We’ll proceed with the repairs.
• If you do not approve: You will only be charged the diagnostic fee.

Shipping fees:

• If you used your own label: You’ll need to cover return shipping, in addition to any parts and labor (if approved).
• If we provided the return label: You’ll receive an invoice for roundtrip shipping.
• If you dropped off and are picking up the unit in person: No shipping fees apply.