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International Customers

INTERNATIONAL SHIPPING INFORMATION

FLAT-RATE SHIPPING

We offer flat rate shipping globally.
$10 Flat Rate Shipping - AUS | NZ
$20 Flat Rate Shipping - Rest Of World

HOW DO I TRACK MY ORDER ?

Scooter Hut uses Australia Post to post all of the international orders as Australia Post has agreements with national delivery agencies around the world. Once the order lands in the country of destination Australia Post hands the order to that country's national post carrier to complete the delivery.

Click the button above and enter your tracking number into the box, and the progress of your parcel will be displayed on the screen. This tracking link is to Australia Post, parcels can also be tracked through the country of destinations national post carrier.

TRACK MY ORDER WITH
AUSTRALIA POST
TRACK MY ORDER WITH AUSTRALIA POST

You can find your tracking number by logging into your Scooter Hut account, or by checking your email (please note: the automated tracking email is sent to you directly from the email address info@scooterhut.com.au, and might end up in the junk folder, depending on your inbox settings. Please check this folder on your email account if you cannot find the tracking information in your inbox).

Scooter Hut ships to every
country in the world!
Don't know your local carrier? We recommend using the Australia Post international post guide to find your countries carrier
INTERNATIONAL POST GUIDE

For the most accurate tracking when the parcel arrives in your country, please use your national carrier's tracking service. A number of national carriers are listed below;

United States United States Postal Service
New Zealand New Zealand Post
United Kingdom Parcelforce
Canada Canada Post
France Chronopost
Spain Correos
Germany DHL
Israel Israel Post
Russia Pochta
Poland Poczta-Polska

INTERNATIONAL CUSTOMERS

DELIVERY TIME FRAMES

INTERNATIONAL CUSTOMERS

DELIVERY TIME FRAMES

Current Australia Post Guide (Updated 16th of June 2020 )
Australia Post Important Updates

Rough guide only to metro areas of major cities not including any potential customs processing

New Zealand Estimated 3 - 9 business days
United States Estimated 7 - 15 business days
United Kingdom Estimated 6 - 10 business days
Canada Estimated 7 - 15 business days
France Estimated 7 - 13 business days
Spain Estimated 7 - 13 business days
Russia Estimated 6 - 15 business days
Germany Estimated 7 - 13 business days
Israel Estimated 6 - 15 business days
Singapore Estimated 3 - 6 business days
Remember! Scooter Hut ships to every
country in the world!

Remember! Scooter Hut ships to every country in the world! For more information on time-frames to your specific country please feel free to contact us.

Please note: Some countries require a manual order to be placed by contacting our customer service team. You are notified before checkout if your country requires this process.

AUSTRALIAN CUSTOMERS

DISPATCH AND

DELIVERY INFORMATION

AUSTRALIAN CUSTOMERS

DISPATCH AND

DELIVERY INFORMATION

Orders are dispatched from our warehouse on the Gold Coast in Queensland via Australia Post, Border Express and Couriers Please who pick up each day, Monday to Friday (with added services during extreme peak periods).

99% of orders are dispatched from our warehouse within 24hrs of your order being placed. Orders placed on weekends or public holidays will ship the next available business day.

For more information relating to Australia Post delivery schedules please check their website.

CUSTOM CHARGES, IMPORT FEES AND TARIFFS

CUSTOM CHARGES, IMPORT FEES AND TARIFFS

International orders may be subject to import fees, customs duties, value added taxes (VAT), etc.

These costs are NOT included in the shipping costs you pay when you place your order with us. These costs are the responsibility of the customer.

Scooter Hut cannot provide information about these fees. Please contact your customs office for detailed information.

Scooter Hut cannot provide information about these fees. Please contact your customs office for detailed information.

ELECTRIC SCOOTERS,
SKATEBOARDS AND
BATTERIES

DELIVERY INFORMATION

ELECTRIC SCOOTERS,
SKATEBOARDS AND
BATTERIES

DELIVERY INFORMATION

All electric scooters, skateboards and batteries are delivered using either Border Express or Couriers Please. This is due to the size and weight of these items and the items being classed as dangerous goods (DG).

As Border Express and Couriers Please deliver these items they are unable to deliver to Po Boxes, Parcel Lockers or Parcel Collect Points.

All electric scooters, skateboards and batteries cannot be shipped outside of Australia due to size, weight and battery restrictions.