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Ordering & Shipping

So, you just placed an order...

 

SHIPPING:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

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ORDER STATUS:

As your order progresses through our fulfilment center, you will be notified of its progress. You can login to your account at any time to check the status of your order. You will likely see one of the following statuses:

Order Placed: This means your order has been placed correctly in our system and is ready to be picked by our warehouse staff.

Awaiting Dispatch: This means your order has been picked and is awaiting collection from the courier company.

Back Order: This meant your order has been received but there is a delay on it being sent out. Usually this refers to orders with parts that are not compatible with each other, or an order where the product ordered is out of stock. In either circumstance, we will contact you via email and telephone to update you and discuss your order with you.

Manual Verification Required: This means we cannot process your order until we have contacted you. Normally this refers to unusual credit card transactions or an incomplete address being provided to us.

Shipped / Completed: This means your order has been shipped from our warehouse. At this point, a tracking number will be sent directly to your email and will also be view able when you login to your Scooter Hut account using your username and password. As your order progresses through these steps, you will receive automated emails with the updated status of your order.  

 

TRACK YOUR ORDER:

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