Exchanges & Returns

Returns Policy 

Scooter Hut is committed to 100% customer satisfaction, so we built our 90 day returns policy to allow our customers to buy risk-free early Christmas or Birthday presents. You are always welcome to return any unused merchandise in its original condition within 90 days from purchase for an exchange, credit, or a full refund (shipping cost excluded). 

If you have any questions or concerns, please contact our customer support team before returning your purchase.

Contact customer support

You can return unused, “as new” items back to any of our stores Australia-wide free of charge within 90 days of receiving the item. 

Simply take the item you wish to return, along with your original receipt, into any Scooter Hut store. 

You can then choose to get the item exchanged for an alternative or store credit, or the purchase refunded.

Refunds will be processed using the original payment method. 

The goods must be returned in an “as new” condition with all components included in their original box and packaging. 

Mileage on returned e-scooters and e-bikes must be less than 1km. 

Find your local store

You can return unused, “as new” items back to our warehouse within 90 days of receiving the item.

Simply repackage the item you wish to send back, contact customer service and include a copy of your receipt with all relevant details.

You must accept all liability for the purchase until it is returned to us, including any damage or loss during transit.

You can then choose to get the item exchanged for an alternative or store credit, or the purchase refunded.

Refunds will be processed using the original payment method. 

The goods must be returned in an “as new” condition with all components included in their original box and packaging. 

Mileage on returned e-scooters and e-bikes must be less than 1km.

Our customer support team will contact you once your return is received by our warehouse.

Please email our customer service team here to begin the return process.


Our Return Address is:

Scooter Hut

46 Kingston Drive

Helensvale, Qld 4212

Australia