Loading... Please wait...

Returns Policy

Please note: Items from The ex-display range or any product that has been customized cannot be returned for refund or exchange unless faulty.

Returns Policy

Ordering is Easy & Risk Free!

Scooter Hut is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days (14 days for sale items*), in the condition that you received it and we will happily exchange or refund*. 

Scooter Hut Return Policy 

Australian orders – change of mind or incorrect size ordered

With ALL RETURNS, please fill out the RETURNS FORM

If you wish to return a product to us, please email us at service@scooterhut.com.au

Scooter Hut will provide you with a returns label, which allows you to take the parcel to your local Post Office and return it to us hassle-free.

The cost of the Return Label is a $15 flat rate, which will be deducted from your refund, or charged to you prior to us sending out a replacement product.

If you choose to exchange the product, we will contact you and arrange either a credit note for the value of the returned item or your choice of exchange item to be sent to you. We may charge you up to $10 for the postage of the replacement product.

If you request a refund for your item, we will issue you a refund for the full value of the goods within 24hrs. (Please note; depending on your financial institution, the refunded money may take up to 5 working days to become available in  your account). The refund is issued back to the same method of payment on which your original order was placed. 

With all returns, please fill out the RETURNS FORM and send back to us with your item so that we have all your information on hand to finalise your exchange, refund or credit. 

If you have misplaced your return sticker, or cannot download the label, our returns address is:

Scooter Hut
Unit 6
45 Alex Fisher Drive
Burleigh Heads
QLD 4220

Overseas orders (all countries and territories outside Australia) – change of mind or incorrect size ordered

If you wish to return a product to us, please email us at service@scooterhut.com.au 

You will be required to pay the entire freight costs for the product to be returned to us. Any parcel returned to us should be fully trackable and insured, as we accept no responsibility for lost or stolen packages on returned items.

Upon receipt of the returned items, a refund or credit note for the full value of the goods – minus the full cost to us of sending your order to you -  will be issued within 24hrs. (please note; depending on your financial institution, the refunded money may take up to 5 working days to become available in your account). The refund is issued back to the same method of payment on which your original order was placed.

If you choose to exchange the product, we will contact you and arrange either a credit note for the value of the returned item or your choice of exchange item to be sent to you. We may charge you the full cost of postage for the replacement product.

Faulty Item / Not What I Ordered Returns

If you have received a faulty item or an incorrect item (Not what you ordered) that you would like refunded, repaired or replaced, please contact us via email to organise a free return of the item. In this circumstance, we will pay full costs for the return of the product and for sending out of the replacement product.

Warranty Claims

Most scooter parts come with a warranty. Please refer to our warranty page for full details.

Return Terms and Conditions

Please read our FREE BAR CUTTING SERVICE disclaimer

All items returned for refund or exchange must be returned in the original condition with tags attached and in their  original packaging (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). Any returned hardware must be in a sellable condition (no scratches, marks, scuffs, etc). A refund will not be issued if you return a product that we deem unsellable. Any products that have been modified or fitted are unable to be returned. Please read our "FREE BAR CUTTING SERVICE" disclaimer for further information on bar cutting services in regards to returns and warranties.

Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.

 

packaging-03.jpg 

 

Underwear and Earphones: Due to hygiene reasons, Scooter Hut is not able to accept returns on underwear or earphones

During peak returns periods, Scooter Hut cannot guarantee returns will be processed within 24 hours. If a size exchange is required we recommend placing a new order online and returning your original items for refund to avoid exchange items selling out.

Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order. 

*Sale items can be returned after 30 days if the product is faulty under warranty or the incorrect item was received.

Want to hear about SPECIAL OFFERS?

View Cart Go To Checkout