Take advantage of our

GLOBAL FLAT-RATE SHIPPING!

AUS & NZ $10
INTERNATIONAL $20

Take advantage of our

GLOBAL FLAT-RATE SHIPPING!

AUS & NZ $10 INTERNATIONAL $20

24th of August 2020 - Update

Australian customers update

Australia Post currently has the largest amount of parcels in circulation in the company's history and is also having delays Australia wide due to the following reasons;

Reduction in air freight capacity and passenger flights a significant increase in parcels volumes hygiene and social distancing requirements in their network Australia Post has stated to help ease delays they are moving more parcels through their road network (to accommodate domestic flight restrictions) and are exploring all available transport alternatives and options, and working with the Australian Government, to minimise impacts for customers

Customers can be assured they will continue to be able to send and receive parcels and mail. Please check the Australia Post website for further updates on shipping.

Express Post guarantee temporarily suspended for
Australian Customers

Effective 20th April 2020, Australia Post has temporarily suspended the Express Post guarantee as delays to their service have meant some express parcels have not been delivered within the express time frame.

As Australia Post is unable to guarantee the shipping time for express parcels Scooter Hut has made the decision to no longer offer express shipping for Australian customers. We feel it would be unfair for a customer to pay the additional amount for express shipping for it to only have the same shipping time as a standard parcel.

International customers update

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

Australia Post has recently created enhanced tracking notifications to give greater visibility and to provide the most up to date tracking information for international parcels. These new scanning events are listed below;

Received by air carrier for international departure Delayed - transferring to sea carrier for international departure Item arrived at destination country

Shipping estimates to international countries

Australia Post are making every effort to meet delivery times, however, the changing nature of both airline haul capacity and delivery services in destination countries, regions and territories mean that the delivery estimates below should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.

The table below will show shipping estimates for countries we are able to ship to, including which countries we can ship via standard post or express post. Parcels sent by both methods of shipping will receive tracking information that is sent directly to the customers email address.

Please note the following

*These time frames are estimates and should be used as a guide only*
*These time frames exclude any time spent in Australian customs or overseas customs and may be subject to delay due to causes outside of Australia Post's control*
*These time frames are based on metropolitan locations within the overseas location, and that more time may be required for rural or remote locations*

Standard shipping 9-25 business days	Express shipping 3-9 business days	Express shipping 6-10 business days	Express shipping 4-13 business days	Express shipping 10-16 business days	Express shipping 8-19 business days	Express shipping 8-19 business days	Express shipping 8-19 business days
Denmark	Hong Kong	UK	China	Canada	Albania	Equatorial Guinea	Martinique
Finland	New Zealand		Japan	Ireland	Algeria	Eritrea	Mauritania
Greece	Singapore		Malaysia	USA	Angola	Estonia	Mauritious
Hungary			Korea	France	Antigua and	Ethiopia	Moldova
Israel			Thailand	Germany	Barbuda	Gabon	Montenegro
New Caledonia			Taiwan	Italy	Armenia	Georgia	Montserrat
Portugal			Vietnam	Netherlands	Aruba	Gibralter	Mozambique
Slovenia				Norway	Austria	Greenland	Namibia
				Spain	Azerbaijan	Greneda	Nicaragua
				Sweden	Bahamas	Guadeloupe	Panama
				Switzerland	Belgium	Guatemala	Paraguay
					Belize	Guinea	Philippines
					Benin	Iceland	Qatar
					Bolvia	Italy	Reunion
					Bosnia	Kazakhstan	Romania
					Botswana	Kuwait	Rwanda
					Bulgaria	Kyrgyzstan	Saudi Arabia
					Burkina Faso	Lesotho	Serbia
					Barundi	Liberia	Seychelles
					Cameroon	Libya	Sierra Leone
					Cape Verde	Liechtenstein	Slovakia
					Chad	Luxembourg	Turkey
					Colombia	Macedonia	UAE
					Comoros	Madagascar	Uzbekistan
					Costa Rica	Mali	Venezuala
					Ecuador	Malta	Yemen
					El Salvador

Suspended	Suspended	Suspended
Afghanistan	Guinea-Bissau	Palau
American Samoa	India	Palestinian Territory
Anguilla	Kiribati	Puerto Rico
Argentina	Kosovo	Pitcairn
Ascension Island	Lao Peoples Democratic Republic	Pitcairn Islands
Bhutan	Lebanon	Saint Pierre and Miquelon
British Indian Territory	Maldives	Samoa
Brunei	Mariana Islands	Samoa, America
Canbodia	Marshall Islands	Senegal
Cayman Islands	Micronesia	Somalia
Chile	Mongolia	Sri Lanka
Cote d’Ivoire	Morocco	Swaziland
Cuba	Nepal	Tanzania
Curacao	Niue	Tokelau Islands
Falkland Islands	Niue Island	Tristan Da Cunha
French Polynesia	North Mariana Islands	Tunisia
Gambia	North Korea	Tuvalu
Guam	Oman	Uruguay
	Wallis and Futuna Islands	Virgin Islands

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We have developed our packing techniques and materials over many years of serving our customers to minimise the potential for damage to your goods on arrival

If we detect an order that contains parts that are not compatible we will contact you prior to shipping your order.

We aim to ship all orders within 24hrs*, and we use the most reliable courier services possible to ensure a quick and safe delivery of your order *Orders placed on weekends or public holidays will ship the next available business day.

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