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SCOOTER HUT CUSTOMER SERVICE

** 30 of June | Shipping Update: **

Australia Post currently has the largest amount of parcels in circulation in the company's history and are experiencing significant delivery delays Australia wide.

Australia Post has stated to help ease delays they are moving more parcels through their road network (to accommodate domestic flight restrictions) and exploring all available transport alternatives and options, and working with the Australian Government, to minimise impacts for customers

Customers can be assured they will continue to be able to send and receive parcels and mail. Please check the Australia Post website HERE for further updates on shipping. 

A frequently asked question Scooter Hut receives is;

I'm tracking my parcel and it appears to no longer be moving. Should I be worried? 

No. The tracking tool will provide you with an estimated arrival date and is updated should there be any unforeseen delays. There are various operational reasons why your parcel may appear not to be moving, but rest assured Australia Post is working hard to get your parcel to you as quickly as they can. 

 Australia Post has informed us they are experiencing international delivery delays to all destinations worldwide due to limited airline capacity and government restrictions as a result of COVID-19.

Because of these delays delivery time frames for all countries have changed. Some international destinations are delayed, some can only receive parcels via sea-mail or others are temporarily no longer accepting parcels into the country due to border closures.   

Australia Post have created enhanced tracking notifications to give greater visibility and to provide the most up to date tracking information for international parcels. These new scanning events are listed below; 

  • Received by air carrier for international departure

  • Delayed - transferring to sea carrier for international departure

  • Item arrived at destination country

To check if your country is experiencing shipping delays, is only able to receive parcels via Sea-Mail or is unable to accept parcels at the moment please click HERE for the most up to date information or contact us directly at info@scooterhut.com.au

You can also check the Australia post website HERE  for updates on international delivery. 

Australian customers

Australia Post currently has the largest amount of parcels in circulation in the company's history and are experiencing significant delivery delays Australia wide.

Australia Post has stated to help ease delays they are moving more parcels through their road network (to accommodate domestic flight restrictions) and exploring all available transport alternatives and options, and working with the Australian Government, to minimise impacts for customers

Customers can be assured they will continue to be able to send and receive parcels and mail. Please check the Australia Post website HERE for further updates on shipping. 

A frequently asked question Scooter Hut receives is;

I'm tracking my parcel and it appears to no longer be moving. Should I be worried? 

No. The tracking tool will provide you with an estimated arrival date and is updated should there be any unforeseen delays. There are various operational reasons why your parcel may appear not to be moving, but rest assured Australia Post is working hard to get your parcel to you as quickly as they can. 

International customers

 Australia Post has informed us they are experiencing international delivery delays to all destinations worldwide due to limited airline capacity and government restrictions as a result of COVID-19.

Because of these delays delivery time frames for all countries have changed. Some international destinations are delayed, some can only receive parcels via sea-mail or others are temporarily no longer accepting parcels into the country due to border closures.   

Australia Post have created enhanced tracking notifications to give greater visibility and to provide the most up to date tracking information for international parcels. These new scanning events are listed below; 

  • Received by air carrier for international departure

  • Delayed - transferring to sea carrier for international departure

  • Item arrived at destination country

To check if your country is experiencing shipping delays, is only able to receive parcels via Sea-Mail or is unable to accept parcels at the moment please click HERE for the most up to date information or contact us directly at info@scooterhut.com.au

You can also check the Australia post website HERE  for updates on international delivery. 

OUR CUSTOMER
SERVICE TEAM:

We have a dedicated team of customer service representatives, ready to take your call or answer your email. So whether you want to ask us about parts compatibility, find out which scooter is best for you, help to place an order, or more information about an order you’ve already placed, please get in touch. Our team love to hear from you and are here to help you make the right choice!

OR CONTACT YOUR LOCAL STORE

 

ONLINE 07 5593 4813 (+61 7 5593 4813 INTERNATIONAL)

Online customer service Mon-Fri 8am - 4pm AEST