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Warranty

Due to the inherent nature of the sport and industry of freestyle scooters most distributors and their manufacturers have very limited warranties that cover direct manufacturing faults or failures in their products. As with all extreme sports, scooter equipment suffers damage as a direct result of participation in the sport. Such damage to equipment is not covered under warranty.

In accordance with the SCOOTER HUT CUSTOMER CHARTER OF SERVICE, our goal is to process your warranty claim as quickly and efficiently as possible. Before proceeding with your warranty claim please note the following guidelines in regards to the manufacturer’s warranties:

  • A MANUFACTURER’S WARRANTY WILL ONLY COVER A DEFECT IN THE MANUFACTURING PROCESS. IT DOES NOT COVER DAMAGE INFLICTED BY IMPACT ON THE SCOOTER.
  • Any warranty is void on items that show clear misuse or damage caused by or related to improper riding technique.
  • Most manufacturers will also not cover warranty claims on items that show excessive or obvious wear directly or indirectly related to the claim.
  • Any modification to a product will void the distributors warranty for that individual part as well as any associated parts.
  • A warranty is only approved if the breakage or malfunction of the scooter is a DIRECT RESULT OF A FLAW IN THE MANUFACTURING OF THE PRODUCT. Damage, breakage, cracking or snapping of the product as a result of riding WILL NOT BE COVERED UNDER WARRANTY!

What if my scooter part has broken as a result of accidental damage?

So, when your scooter comes off second-best against the concrete, there is no warranty that will cover the damage to your scooter. We understand that this is no fault of your own, and just part of participating in an extreme sport. We want to help you out when you’ve had this turn of bad luck, so our solution to keep you riding when this happens is the Scooter Hut Crash Replacement Discount.




International Warranties

Because international customers are outside the warranty territories of our distributors you are not required to return any warranty items. Simply email through clear photos of the item in question to service@scooterhut.com.au with your original order information for Scooter Hut to verify. If the warranty is verified and you are offered a replacement item it is the customers responsibility to cover freight on the item and you will be provided with an invoice via PayPal for payment.

» Download the returns form «
» Crash Replacement Discount «
 

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