A MANUFACTURER’S WARRANTY WILL ONLY COVER A DEFECT IN THE MANUFACTURING PROCESS. IT DOES NOT COVER DAMAGE INFLICTED BY IMPACT ON THE SCOOTER.
At Scooter Hut, we always want to go above and beyond when it comes to our customers. Whilst we try to ensure all warranty claims are dealt with fairly and within reason, the fact is that the vast majority of warranty claims are rejected by the manufacturer, because the damage caused is simply not a fault within the manufacturing process, but rather a result of metal being softer than concrete.
Our crash replacement policy is essentially an additional service we offer to our customers to help keep them riding, when an unfortunate breakage occurs to their scooter.
If you break, bend or snap your bars, deck, forks or wheels, as a result of impact on the ground, and the warranty claim is refused, we will issue you with the following crash replacement discounts:
If you wish to make a Crash Replacement Discount claim, please fill out this form here, and send it along with photos of the damaged product to: firstname.lastname@example.org
For all further enquiries, please contact us