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Australian Customers
AUSTRALIAN SHIPPING INFORMATION
FLAT-RATE SHIPPING
We offer flat rate shipping globally.
$10 Flat Rate Shipping - AUS | NZ
$20 Flat Rate Shipping - Rest Of World
AUSTRALIAN
CUSTOMER DELIVERY PARTNERS
Scooter Hut uses several delivery partners to deliver orders across Australia. Our delivery partners are:
- Australia Post |
- Border Express |
- Couriers Please
HOW DO I TRACK MY ORDER ?
Scooter Hut’s shipping system will automatically send an email to the customers nominated email address with the tracking information such as the carrier and the tracking number.
Click the button above and enter your tracking number into the box, and the progress of your parcel will be displayed on the screen. You can find your tracking number by logging into your Scooter Hut account, or by checking your email
(please note: the automated tracking email is sent to you directly from the email address info@scooterhut.com.au, and might end up in the junk folder, depending on your inbox settings. Please check this folder on your email account if you cannot find the tracking information in your inbox).
Tracking numbers can be used to identify which courier company is being used to deliver the order. Please use the guide below:
Tracking numbers with ‘RJJ’ at the beginning like the following example:
Tracking numbers with ‘CP’ at the beginning like the following example:
Tracking numbers with ‘BEX’ at the beginning like the following example:
‘BEX’ is an identifier code for the order, the actual tracking number for Border Express is only the sequence of digits eg. ‘1234567’
AUSTRALIAN CUSTOMERS
STANDARD
FREIGHT TIMEFRAMES
| QLD Metro | up to 2 business days |
|---|---|
| QLD Regional | up to 5 business days* |
| Interstate Metro | up to 3 -
6 business days (depending on destination) |
| Interstate Regional | at least 5
business days (please ask at your local Post Office for accurate delivery times) |
AUSTRALIAN CUSTOMERS
PRIORITY
FREIGHT TIMEFRAMES
| QLD Metro | up to 2 business days |
|---|---|
| QLD Regional | up to 4 business days* |
| East Coast Metro | up to 2 business days |
| East Coast Regional | up to 4
business days (please ask at your local Post Office for accurate delivery times) |
| TAS/SA/WA Metro | at least 3
business days (please ask at your local Post Office for accurate delivery times) |
| TAS/SA/WA/NT Regional | at least 4
business days (please ask at your local Post Office for accurate delivery times) |
Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.
If your item is for an address outside the Express Post network, Australia Post use the fastest possible transport links, but it won't be covered by Express Post guarantees.
AUSTRALIAN CUSTOMERS
DISPATCH AND
DELIVERY INFORMATION
Orders are dispatched from our warehouse on the Gold Coast in Queensland via Australia Post, Border Express and Couriers Please who pick up each day, Monday to Friday (with added services during extreme peak periods).
99% of orders are dispatched from our warehouse within 24hrs of your order being placed. Orders placed on weekends or public holidays will ship the next available business day.
Regional timeframes are a general guide based on your distance from a major centre. The further you are away from a metropolitan area the longer your potential delivery could be. Please consult your local post office for more information and delivery schedules.
ELECTRIC SCOOTERS,
SKATEBOARDS AND
BATTERIES
DELIVERY INFORMATION
All electric scooters, skateboards and batteries are delivered using either Border Express or Couriers Please. This is due to the size and weight of these items and the items being classed as dangerous goods (DG).
As Border Express and Couriers Please deliver these items they are unable to deliver to Po Boxes, Parcel Lockers or Parcel Collect Points.
All electric scooters, skateboards and batteries cannot be shipped outside of Australia due to size, weight and battery restrictions.
