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Ordering and Shipping Information

When paying for an order online or over the telephone, your personal details are 100% safe. Our website is protected by Norton’s Secure Site Pro 256-bit encryption. This is one of the highest levels of security available on the web today and is a similar level to that used by financial institutions and banks, so you can shop with us knowing that your details will never be seen or shared by anyone.

FILL YOUR BOOTS!! CAPPED FREIGHT RATES!

  • Australia | $10
  • New Zealand | $20
  • Worldwide | $30

Deliveries

When you place an online or telephone order with Scooter Hut, you can be sure we do all we can to ensure your order arrives in perfect condition. In 2011 we started to pack all orders in custom made boxes to protect the contents from damage during transit. We have not had a single report of products being damaged in transit since we started using these custom boxes.

All orders of more than $20 value placed with Scooter Hut are insured and fully trackable.

Estimated Delivery Times:

Australian orders

At Scooter Hut, we pride ourselves on our fast despatch and delivery times. We despatch 95% of order within 24hrs, and more than 85% of our Australian orders are received by our customers within 3 working days.

All parcels are insured, and fully trackable.

Priority Delivery:

If you select Priority Delivery within Australia, you can be guaranteed the parcel will leave with our first available pick-up. All orders under 5kg in weight will be shipped Express Post using Australia Post’s Express Shipping option. All parcels over 5kgs in weight (e.g. custom scooters, and larger scooters) will be shipped using the expedited eParcel service.

  • Priority delivery times to East Coast Australia is normally 1 to 3 days.
  • Priority delivery times to urban WA, SA, Tasmania and NT are 2 – 6 days
  • Priority Delivery times to all regional areas of Australia can be from 4 to 11 days, depending on location.

International Orders

We ship to any country in the world. All orders outside Australia are shipped using Express Courier service. Below are typical delivery times for orders:

Region Approx delivery time
New Zealand 3 – 4 days
Asia 4 – 7 days
Europe/UK 5 – 8 days
USA/CAN 4 – 8 days

For shipments outside Australia

Please note: The freight charges do not incluse any potential customs/tax charges. Each country has it's own laws in regards to import duties and Scooter Hut accepts no responsibility for any such charges or fees incurred for such matters.

AN IMPORTANT NOTE ABOUT IMPORT DUTY

If your order is being shipped to a country where local tax is applicable the relevant tax may be deducted by your local customs. This tax is outwith the control of Scooter Hut and you should contact your local customs office to find out exactly how much you may have to pay. You may also want to try this handy online calculator: Duty Calculator

Please note that any orders that have to be resent due to incorrect information (incorrect address, wrong size, colour etc.) will incur an admin fee on top of the standard shipping rate to be resent out. For more information regarding this please feel free to email us at service@scooterhut.com.au

IT IS IMPORTANT THAT YOU DOUBLE CHECK YOUR ORDER DETAILS BEFORE SUBMITTING

All orders have a tracking number, if you do not receive one check your junk mail or contact us at the above email address

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